#SIMPLE FAQs
Frequently Asked Questions
General Inquiries
Buyer Support
Freelancer Support
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How does Hizzle pricing work?
We operate on a commission and service fee basis. There is no cost to advertise your business or engage with potential customers. Once a job is complete, we will deduct the appropriate amount of commission and the service fee from the total amount paid by the employer.
Can I post my job for free?
Posting is 100% free of charge. You will only charged upon successful completion of the project and your customer has indicated that they are satisfied with the quality of the work.
How many jobs can I post for free?
You can post a maximum of 10 jobs at a time.
How do I pay?
We accept electronic payments via Paystack. Please note all payments are made into your Hizzle Wallet. The wallet is from where you are able to pay for jobs and receive and monies due from a completed job/service
When will I be charged?
As an employer, once a job is accepted, Hizzle will charge you for the work and that amount will be held in escrow until successful completion and delivery of the project. Once the client confirms they are happy with the work, we will then deduct the commission and service fee and release your funds. As an employer, you will be charged as soon as the client has accepted the work they need completed. Funds will be held in escrow and will not be released until we receive confirmation from the client that the work has been completed to their satisfaction. In the event of a dispute, refunds will be processed minus the service fee.
I have more questions, how can I talk to someone?
Contact details and a support mail box are available via the Support/Contact us page.
Build your profile
How can I keep my profile public?
All profiles are set to public by default.
Does this apply to new freelancers?
The service is available to all freelancers. Our mission is to empower everyone who aspires to build their own business.
What if I am part of an agency?
Please contact us directly for any agency or corporate requirements. We can then tailor our offerings to your requirements.
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Can I edit or withdraw my changes?
Yes you can edit your changes at any time.
What happens if my client doesn’t respond to my request?
We will send automated reminders to the client to prompt them to respond. In the event there is no response or desired project with the job from your dashboard. Funds that would have been held in lieu of the job being completed will be refunded to your wallet.
Payment Issues
Where can I get my receipt?
One will be issued to you via email once payment has been processed.
Can I get an invoice and/or receipt with our company billing details on it?
Invoices are available through your Dashboard
On the left hand menu select Invoices
How do I change the billing details for my listings?
Login to your profile.
From the Dashboard on the left hand menu, under ACCOUNT select Settings >Billing Information
You will be able to update your billing details